Shipping Policy
Order Processing
We typically prepare and ship orders within 1–5 business days. However, certain issues—like incomplete payment, inaccurate address details, or seasonal high demand—may extend this timeframe.
Shipping Timeline
Once an order has been processed (rather than the date it was placed), please allow approximately 7–14 business days for delivery.
Potential Delays
The following situations, which are outside our control, can cause delays:
• Severe or unexpected weather
• Peak holiday seasons
• Shipping carrier disruptions
• Customs procedures
Even though these circumstances may be beyond our influence, we will do our best to keep you updated with any relevant information we can provide.
Customs & Duties
Does your price include customs taxes?
Our listed prices do not include any customs duties or import taxes that may be charged by your country. It is the customer’s responsibility to cover these fees. If you’d like more information about these potential charges, please reach out to your local customs office.
Shipping Destinations
Do you ship worldwide?
We currently ship to:
• Australia
• Canada
• New Zealand
• United Kingdom
• United States
Can you ship to a military base address?
Unfortunately, we are unable to ship to military base addresses at this time.
Order Cancellations
Can I cancel my order after I’ve paid?
Cancellations are handled on a case-by-case basis. Please review our dedicated Cancellation page for more details.
Returns & Refunds
Do you provide prepaid return labels?
We only cover return shipping costs for items that arrive damaged. Please contact us first for approval. For complete details, see our Return & Refund Policy page.
Additional Details
• Business Days: Business days exclude weekends and holidays.
• Accurate Information: To avoid delays, ensure your shipping address is correct and complete at checkout.
• Customs Delays: We are not responsible for any delays caused by customs in the destination country.
• No Expedited Shipping: We do not currently offer express or expedited options.
• Shipping Protection: We offer shipping insurance to safeguard your order against loss, theft, or damage.
• Non-Refundable Fees: Shipping costs and Shipping Protection fees are non-refundable.
Important Notice
We cannot be held liable for packages that are undeliverable due to inaccurate or incomplete shipping information. Such orders will not be eligible for a refund if they are returned to us.
Please double-check your details at checkout. If you notice an error, contact us immediately at support@elennor.com.
In the event a package is lost, we do not provide a full refund. However, we can resend your order for a flat shipping fee of $10.
If you have any questions about our policy, feel free to reach out at support@elennor.com